Introduction
Dataloy Systems require from all VMS clients that they to have Dataloy VMS appointed and dedicated appointed dedicated Dataloy VMS Application Responsible/s and SuperUser/s.
The people in these roles will be needed to enable the fullest must have full knowledge of usage and understanding of the Dataloy VMS across the organisation. Since they They will be the main point of contact between the users and Dataloy , information both ways and information will be sifted both ways through these persons and dispersed effectively. However, for this to work requires the roles need to be acknowledged in the an organisation as important and it will the roles will take some time away from the main job they haveof the applications responsible/s and superUser/s. Dataloy Systems will focus on communicating with these persons with regards to information and training-needs. Dataloy will also work to identify gaps to work on for the client to get the fullest out of the VMS usage.
Application Responsible/s
All clients should have one Application Responsible (AR). If there are many users or several departments, more than one should be considered. The AR's are VMS SuperUsers but also the contact between VMS users in an organization and Dataloy Systems. The AR holds an important position in terms of the efficiency in using Dataloy VMS. The AR need to be elected with great care and the person in question should really want and hold interest in the position. The AR's should be able to manage and aid other users and to create an internal system for solving different user problems.
The Application Responsibles are also those who will suggest any kind improvements to Dataloy Systems (system and other).
SuperUser/s
Criteria:
Dataloy VMS is a system that holds such an important part of the working day for most of the users, which requires that the SuperUser/s should be very knowledgeable.
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Local managers is not always the best choice, as they may be too busy and not always available.
Skills:
SuperUsers must be more proficient in using Dataloy VMS than those they are going to support.
In addition in having above average computer skills, the SuperUsers should also hold a skill in guiding and teaching others. Helping others carrying out tasks instead of pushing the buttons for them is a basic principle for guiding people who struggle with computer systems.
IMPORTANT: If a client has several geographical locations Dataloy Systems recommends that there be at least one SuperUser at each location.
| Number of VMS users | Client Category | No. of Superusers | No. of Application Responsibles |
|---|---|---|---|
| 1 - 15 | Small | 1 | 1 |
| 16 - 35 | Medium | 3 | 1 |
| 36 - 75 | Large | 5 | 2 |
| 76 + | Enterprise | 8 | 3 |
Communication
The Application Responsible (AR) is in charge of communicating user problems to Dataloy Systems.
| Examples of Generic Issues | How to Get Help | By Whom? |
|---|---|---|
| A User does not know how to do the next step a VMS process |
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| The result of an action is not as expected |
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| Dataloy VMS is down for everybody on the organization |
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| Training of a new VMS user |
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Support
Please see: Dataloy Support Process.
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