Introduction
The Dataloy End User Agreement states states that the End User shall be obliged to purchase Maintenance and Support Services from Dataloy for all Licensed Software and Hosted Services covered by the License. Maintenance and Support Services are governed by Dataloy's standard terms and conditions as described in this document.
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The End User is entitled to a reasonable amount of technical support related to the use of the Licensed Software. Technical support is limited to email support and telephone support from Dataloy’s office in accordance with the Service Level Agreement (SLA).
Technical support calls are accepted on any release for two years after a subsequent release occurs. Please refer to /wiki/spaces/DLREL/pages/923656583 Dataloy VMS Release Cycle 2 for information about Dataloy Systems's release policy.
Specific assistance to End User outside the scope defined in this section will be charged at Dataloy’s standard rates plus expenses.
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