Introduction
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The End User is entitled to a reasonable amount of technical support related to the use of the Licensed Software. Technical support is limited to email support and telephone support from Dataloy’s office in accordance with the Service Level Agreement (SLA).
Technical support calls are accepted on any release for two years after a subsequent release occurs. Please refer to Dataloy VMS Release Cycle 2 for information about Dataloy Systems's release policy.
Specific assistance to End User outside the scope defined in this section will be charged at Dataloy’s standard rates plus expenses.
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The maintenance and support fee will be invoiced once per year at the start of each maintenance period and payment is due one (1) calendar month of receiving the invoice. If additional licenses of an existing licensed product is purchased, the fee for the maintenance and support services will be invoiced up to the date of the start of the original maintenance period and thereafter invoiced yearly.
Related Content
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