Introduction
Dataloy Systems require from all VMS clients that they have Dataloy VMS appointed & dedicated Application Responsibles and SuperUsersand dedicated Application Responsible/s and SuperUser/s.
Application Responsible/s
All clients should have one Application Responsible (AR). If you there are many users you might want to consider , more than one should be considered. The AR's are Superusers of the VMS SuperUsers but also the contact point between the VMS users in the an organization and Dataloy Systems. This person is very important for
The AR holds an important position in terms of the efficiency in using the Dataloy VMS. They The AR need to be elected with great care and the person in question should really want this and hold interest in the position. They Th AR's should be able to manage manage and aid other users and to create a an internal system internally that works for solving different user problems.
They The Application Responsibles are also the ones those who will suggest any kind improvements to Dataloy both Systems (system wise and other).
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SuperUser/s
Criteria:
The Dataloy VMS is a system that is holds such an important part of the working day for most of the users so the superuser, which requires that the SuperUser/s should be very knowledgeable.
The superusers SuperUser/s should be selected amongst its peers, so that he/she relatively easy understands their peers. This will ensure that the selected SuperUser will relatively easy understand the problems that the users might have. They could preferably be one of those whom people often calls for assistance already.
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Preferably, a SuperUser should be a person towards whom other people already often turns to for assistance. A SuperUser should be someone who uses (is going to use) the VMS daily and is interested in getting the most out of the system.
Local managers should be avoided, as they are often too busy and not always available.
Skills:
The superusers have to SuperUsers must be more proficient in the using Dataloy VMS than those they are going to support.
In addition to in having above average computer skills, the superusers also ought to have skills SuperUsers should also hold a skill in guiding and teaching others. Helping others carrying out their tasks instead of pushing the buttons for them is a basic principle for guiding people who struggle with computer systems.
IMPORTANT: If the a client has several geographical locations we recommend Dataloy Systems recommends that there is be at least one Superuser SuperUser at each location.
| Number of VMS users | Client Category | No. of Superusers | No. of Application Responsibles |
|---|---|---|---|
| 1 - 15 | Small | 1 | 1 |
| 16 - 35 | Medium | 3 | 1 |
| 36 - 75 | Large | 5 | 2 |
| 76 + | Enterprise | 8 | 3 |
Communication
The Application Responsible (AR) is in charge of communicating user problems to Dataloy Systems.
| Examples of generic issuesGeneric Issues | How to get helpGet Help | By whomWhom? |
|---|---|---|
| The user do A User does not know how to do the next step in a VMS process in the VMS |
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| The result of an action is not as expected |
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| Dataloy VMS is down for everybody on the organization |
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| Training of a new VMS user |
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| Search the Dataloy Knowledge Base | ||
Support
Please see the : Dataloy Support processProcess.