| Examples of Generic Issues | How to Get Help | By Whom? |
|---|
| A User does not know how to do the next step a VMS process | - Search the VMS Knowledge Base.
- Contact SuperUser for assistance.
- Personal training.
| - User
- User
- SuperUser or Application Responsible
|
| The result of an action is not as expected | - Search the VMS Knowledge Base.
- Contact Superuser for assistance.
- Contact Dataloy Systems via support.dataloy.com.
| - User
- User
- SuperUser or Application Responsible
|
| Dataloy VMS is down for everybody on the organization | - Contact Application Responsible.
- Contact Dataloy Systems via telephone.
| - User
- Application Responsible
|
| Training of a new VMS user | - SuperUser or Application Responsible will assist.
- Search the VMS Knowledge Base
- Personal traningtraining.
| - SuperUser or Application Responsible
- User
- Application Responsible
|
Search the Dataloy Knowledge Base
|