Introduction
Dataloy require from all VMS clients that they have Dataloy VMS appointed & dedicated Application Responsibles and SuperUsers.
Application Responsible
All clients should have one Application Responsible (AR). If you are many users you might want to consider more than one. The AR's are Superusers of the VMS but also the contact point between the VMS users in the organization and Dataloy.
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They are also the ones who will suggest improvements to Dataloy both system wise and other.
Super Users
Criteria:
The Dataloy VMS is a system that is such an important part of the working day for most of the users so the superuser/s should be very knowledgeable.
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Local managers should be avoided, since they are often too busy and not always available. A Superuser should be someone who uses (is going to use) the VMS daily and is interested in getting the most out of the system.
Skills:
The superusers have to be more proficient in the Dataloy VMS than those they are going to support.
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| Examples of generic issues | How to get help | By whom? |
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| The user do not know how to do the next step in a process in the VMS |
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| The result of an action is not as expected |
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| Dataloy VMS is down for everybody on the organization |
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| Training of new VMS user |
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| Search the Dataloy Knowledge Base | ||
Support
Please see the Dataloy Support process.
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