Introduction
Dataloy Systems require all VMS clients to have appointed dedicated Dataloy VMS Contract Responsible, Application Responsible and SuperUser/s. In addition there may be other roles internally with the customer (se bottom of page on roles).
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Contract Responsible
The responsible on the customer side for the commercial contract between the customer and Dataloy Systems. The one signing the quote and thereby the commercial agreement between the parties.
A Contract Responsible should preferably subscribe to the Dataloy Blog.
Application Responsible
All Dataloy customers need to have one Application Responsible (AR). If there are many users or several departments, more than one should be considered. The AR's are VMS SuperUsers and in addition the contact between VMS users in an organisation and Dataloy Systems.
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The Superuser should subscribe to the Dataloy Newsletter and specifically the Release Notes.
SuperUser/s
Criteria:
Dataloy VMS is a system that holds such an important part of the working day for most of the users, which requires that the SuperUser/s should be very knowledgeable.
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The Superuser should subscribe to the Dataloy Newsletter and specifically the Release Notes.
IMPORTANT: If a client has several geographical locations Dataloy Systems recommends that there be at least one SuperUser at each location. Local managers is not always the best choice, as they may be too busy and not always available.
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In addition in having above average computer skills, the SuperUsers should also hold a skill in guiding and teaching others. Helping others carrying out tasks instead of pushing the buttons for them is a basic principle for guiding people who struggle with computer systems.
User
A User is a VMS user but has no more administrative responsibility.
A User should subscribe to the Dataloy Blog and preferably the Release Notes.
Other Roles
Non-user
A non-user is a person who is using the VMS, not necessarily operationally but still important for the customers business to have access.
A non-user should preferably subscribe to the Dataloy Blog.
Integration user
When using the API and having integrations, the integrated system will be created as a user with a dedicated name for the integration/s.
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Number of VMS users | Client Category | No. of Superusers | No. of Application Responsible |
|---|---|---|---|
1 - 15 | Small | 1 | 1 |
16 - 35 | Medium | 3 | 1 |
36 - 75 | Large | 5 | 2 |
76 + | Enterprise | 8 | 3 |
Communication
The Application Responsible (AR) is in charge of communicating user problems to Dataloy Systems.
Examples of Generic Issues | How to Get Help | By Whom? |
|---|---|---|
A User does not know how to do the next step a VMS process |
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The result of an action is not as expected |
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Dataloy VMS is down for everybody on the organization |
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Training of a new VMS user |
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Search the Dataloy Knowledge Base | ||
Support
Please see: Dataloy Support Process.
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