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Severity Level | Initial Response Time | Follow-up Response Time |
|---|---|---|
Severity 1 | 1 hour | 4 hours |
Severity 2 | 2 business hours | 1 business day (8 business hours) |
Severity 3 | 4 business hours | 2 business days (16 business hours) |
Severity 4 | 4 business hours | 5 business days (32 40 business hours) |
| Info |
|---|
Initial Response Time The maximum amount of time between when a case is logged and is acknowledged and assigned to a Dataloy Support Agent. |
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