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Automatic Deactivation of subscription

If the subscribing system is unavailable or takes too long to respond, the server will deactivate the subscription after attempting 5 times (once a minute). The number of attempts and the interval between each attempt can be configured.

Deactivated subscriptions cannot be reactivated, a new subscription must be created if needed. 

Email alert when a subscription is de-activated: Add the desired email address (e.g. to the IT ops team) to the API user (in User Administration) to receive an email notification if a subscription is de-activated.

From, version 6.10, there is a possibility for the users to choose not to deactivate the subscription even after the max failed attempts.This is made possible through the checkbox "Do Not Unsubscribe" when creating a webhook subscription on VMS. Ticking the checkbox means that the subscription will not be unsubscribed and deactivated automatically after the max failed attempts. If using API endpoint to create/update subscription, the input curl should include the attribute and value as in

{

"doNotUnsubscribe": false/true

}