We have enabled a very helpful feature in our service desk called Organizations. Long story short this is just a way of grouping multiple users together and enabling users within an organization to access each others tickets. 

Users within an Organization can:

• see their own tickets under My Requests

• see requests that are shared within the organization under the name of the organization (the name of the organization in the example below is "Dataloy Systems AS")

• see all requests that the user has access to under All Requests

• share requests with the organization or keep them private when registering new requests. NB! all new requests are shared by default

• share existing requests with your organization or other user/users within the organization

• stop sharing the request with organization or users by clicking Remove under the organization or user name

NB! Users will only receive e-mail notifications from their own requests and not from all requests shared within the organization.

Want to enable this feature for your company? Send us a request: Dataloy Service Desk.