Important things to remember when creating a Support Request and you are representing several customers

1. Let us know which customer you are representing in the ticket so that we don’t have to use time on finding that out before we can do anything with the problem you are reporting.

2. Give as much information about the issue as possible. The module and vessel/voyage (if applicable) is the minimum. Also any information about which action you were trying to perform is appreciated.

3. Attach screenshots or pdf’s. Very often seeing the situation the user is in when the problem occurs gives us much more information than just a description of the problem. Some details that would seem minor to the user could potentially be the explanation of the unwanted behavior.

4. Don’t forget to present yourself not just because it is a common courtesy but also because it helps us to know who we are talking to.