Tips and tricks in Dataloy Service Desk
Here are a few tips that will make it easier for you to use the service desk:
All emails you receive from the service desk contain a direct link to the case in question. Click on the View Request link to view or comment on the case
Remember to store your credentials in the browser. All modern browsers support this functionality. Once completed you will only need to click on Log in in the login window.
Keep me logged in is a feature in service desk that will keep you logged in even after you have closed and reopened the page.
There are also some useful actions you can perform on your cases
In the Edit this issue window you can change the severity, summary, and the description on the case.
You can also Resolve this issue if you have managed to solve it yourself or if you are satisfied with the solution provided by us.
View all your cases under Requests