Dataloy VMS Contract Responsible, Application Responsible, Super Users and users
Introduction
Dataloy Systems require all VMS clients to have appointed dedicated Dataloy VMS Contract Responsible, Application Responsible and SuperUser/s. In addition there may be other roles internally with the customer (se bottom of page on roles).
The people in these roles must have full knowledge of usage and understanding of the Dataloy VMS across the organisation. They will be the main point of contact between the users and Dataloy and information will be sifted both ways through these persons and dispersed effectively.
However, this requires the roles to be acknowledged in the client organisation as important and the roles will take some time away from the main job of the applications responsible and superUser/s. Dataloy Systems will focus on communicating with these persons with regards to information and training-needs. Dataloy will also work to identify gaps to work on for the client to get the fullest out of the VMS usage.
There are several ways of keeping up to date on development of the Dataloy VMS and other types of information:
Contract Responsible
The responsible on the customer side for the commercial contract between the customer and Dataloy Systems. The one signing the quote and thereby the commercial agreement between the parties.
A Contract Responsible should preferably subscribe to the Dataloy Blog.
Application Responsible
All Dataloy customers need to have one Application Responsible (AR). If there are many users or several departments, more than one should be considered. The AR's are VMS SuperUsers and in addition the contact between VMS users in an organisation and Dataloy Systems.
The AR holds an important position in terms of the efficiency in using Dataloy VMS or the customer. The AR needs to be elected with great care and the person in question should really want and hold interest in the position.
The AR's should be able to manage and aid other users and to create an internal system for solving different user problems.
The Application Responsible is also the person responsible for communicating any kind of improvements to Dataloy Systems (system and other).
The Application Responsible is responsible for updating the customers contact data towards Dataloy (all Roles, business and invoicing details).
The Superuser should subscribe to the Dataloy Newsletter and specifically the Release Notes.
SuperUser/s
Criteria:
Dataloy VMS is a system that holds such an important part of the working day for most of the users, which requires that the SuperUser/s should be very knowledgeable.
SuperUser/s should be selected amongst their peers. This will ensure that the selected SuperUser will relatively easy understand the problems that users might have. Preferably a SuperUser should be a person towards whom other people already often turns to for assistance. A SuperUser should be someone who uses (is going to use) the VMS daily and is interested in getting the most out of the system.
The Superuser should subscribe to the Dataloy Newsletter and specifically the Release Notes.
IMPORTANT: If a client has several geographical locations Dataloy Systems recommends that there be at least one SuperUser at each location. Local managers is not always the best choice, as they may be too busy and not always available.
Skills:
SuperUsers must be more proficient in using Dataloy VMS than those they are going to support.
In addition in having above average computer skills, the SuperUsers should also hold a skill in guiding and teaching others. Helping others carrying out tasks instead of pushing the buttons for them is a basic principle for guiding people who struggle with computer systems.
User
A User is a VMS user but has no more administrative responsibility.
A User should subscribe to the Dataloy Blog and preferably the Release Notes.
Other Roles
Non-user
A non-user is a person who is using the VMS, not necessarily operationally but still important for the customers business to have access.
A non-user should preferably subscribe to the Dataloy Blog.
Integration user
When using the API and having integrations, the integrated system will be created as a user with a dedicated name for the integration/s.
The integrator role should minimum subscribe to the Release notes.
Number of VMS users | Client Category | No. of Superusers | No. of Application Responsible |
|---|---|---|---|
1 - 15 | Small | 1 | 1 |
16 - 35 | Medium | 3 | 1 |
36 - 75 | Large | 5 | 2 |
76 + | Enterprise | 8 | 3 |
Communication
The Application Responsible (AR) is in charge of communicating user problems to Dataloy Systems.
Examples of Generic Issues | How to Get Help | By Whom? |
|---|---|---|
A User does not know how to do the next step a VMS process |
|
|
The result of an action is not as expected |
|
|
Dataloy VMS is down for everybody on the organization |
|
|
Training of a new VMS user |
|
|
Support
Please see: Dataloy Support Process.