1. Let us know who which customer you are representing in the ticket so that we don’t have to use time on finding that out before we can do anything with the problem you are reporting.
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3. Attach screenshots or pdf’s. Very often seeing the situation the user is in when the problem occurs gives us much more information than just a description of the problem. As some Some details that would seem minor to the user could potentially be the explanation of the unwanted behavior.
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