Introduction

Dataloy Systems require from all VMS clients that they have Dataloy VMS appointed and dedicated Application Responsible/s and SuperUser/s.

The people in these roles will be needed to enable the fullest usage and understanding of the Dataloy VMS across the organisation. Since they will be the main point of contact between the users and Dataloy, information both ways will be sifted through these persons and dispersed effectively. However, for this to work the roles need to be acknowledged in the organisation as important and it will take some time away from the main job they have. Dataloy will focus on communicating with these persons with regards to information and training-needs. Dataloy will also work to identify gaps to work on for the client to get the fullest out of the VMS usage.

Application Responsible/s

All clients should have one Application Responsible (AR). If there are many users or several departments, more than one should be considered. The AR's are VMS SuperUsers but also the contact between VMS users in an organization and Dataloy Systems.

The AR holds an important position in terms of the efficiency in using Dataloy VMS. The AR need to be elected with great care and the person in question should really want and hold interest in the position. Th AR's should be able to manage  and aid other users and to create an internal system for solving different user problems.

The Application Responsibles are also those who will suggest any kind improvements to Dataloy Systems (system and other).

SuperUser/s

Criteria:

Dataloy VMS is a system that holds such an important part of the working day for most of the users, which requires that the SuperUser/s should be very knowledgeable. 

SuperUser/s should be selected amongst their peers. This will ensure that the selected SuperUser will relatively easy understand the problems that users might have. Preferably, a SuperUser should be a person towards whom other people already often turns to for assistance. A SuperUser should be someone who uses (is going to use) the VMS daily and is interested in getting the most out of the system.

Local managers is not always the best choice, as they may be too busy and not always available.

Skills:

SuperUsers must be more proficient in using Dataloy VMS than those they are going to support. 

In addition in having above average computer skills, the SuperUsers should also hold a skill in guiding and teaching others. Helping others carrying out tasks instead of pushing the buttons for them is a basic principle for guiding people who struggle with computer systems.

IMPORTANT: If a client has several geographical locations Dataloy Systems recommends that there be at least one SuperUser at each location.

Communication

The Application Responsible (AR) is in charge of communicating user problems to Dataloy Systems.

Support 

Please see: Dataloy Support Process.