Privacy Policy

Created by Bernhard Hafting
Last updated: May 05, 2020
9 min read

EFFECTIVE: May 5th, 2020

Your privacy is critically important to us. This policy describes how we handle your personal information. This document contains legalese, so please bear with us.

We respect your privacy. This policy sets out our privacy practices and explains how we handle the information we collect when you visit and use the Dataloy Systems’ websites, services, and documentation. When you use Dataloy Systems A/S services, you are agreeing to the collection, transfer, manipulation, storage, disclosure, and other uses of your information as set out in this Privacy Policy. Privacy is important, so please read it carefully.

Our key principles around personal information are:

  • We are thoughtful about the personal information we ask you to provide, and the personal information we collect through the operation of our services.

  • We store personal information for only as long as we have a reason to keep it.

  • We aim for full transparency on how we gather, use and share your personal information.

If you have feedback or suggestions on how to make our Privacy Policy better, please email us at privacy@dataloy.com.

At Dataloy Systems A/S we respect and protect the privacy of users of our services, and visitors to our websites (the "Service"). This Privacy Policy ("Policy") explains how we collect and use visitors' and customers' information, particularly personal information, as part of the Service. The information Dataloy Systems A/S collects and uses is limited to the purpose for which customers engage Dataloy Systems A/S and other purposes expressly described in this Policy.

What do we mean by personal information?

In this Policy, "personal information" means information or an information set that identifies or could be used by or on behalf of Dataloy Systems A/S to identify an individual. Except as described in this Policy, Dataloy Systems A/S will not give, sell, rent, or loan any personal information to any third party.

Personal information might include "Usage Data" (depending on the service used). This information is used for auditing purposes (Audit Log). Usage Data helps us understand trends in the usage of the Service so that we can better consider new features or otherwise tailor the Service. In addition to collecting and using Usage Data ourselves, we may share Usage Data with third parties, including our customers, partners, and service providers for various purposes. This includes helping us better understand our customers' needs, improving the Service, as well as for advertising and marketing purposes. We do not share Usage Data with third parties in a way that would enable them to identify you personally.

How do we collect, use, and share your personal information and other information?

Information you provide to us

When you register for the Service, we ask for personal information, such as your name, address, phone number, email address, and for some services, credit card information  as well as certain related information like your company name. Dataloy Systems A/S uses a third-party intermediary to manage credit card processing. This intermediary is not permitted to store, retain, or use your billing information for any purpose except for credit card processing on Dataloy Systems A/S' behalf.

Dataloy Systems A/S may use the personal information you provide for operating the Service, tailoring the Service to your needs, billing, identification and authentication, communicating with you about the Service and your use of the Service, sending you marketing materials (subject to your opt-out option), for research purposes, and to generally improve the content and functionality of the Service.

Dataloy Systems A/S has legitimate interests in processing personal data:

  • Providing marketing materials, templates, and other educational materials that may require an email address to access.

  • Providing you with access to your account through a registered email address or username.

  • Emailing you about activity in your account.

  • Emailing you about ideas or feedback that you have provided to Dataloy Systems A/S.

  • Contacting you regarding questions you submit or requests you have made.

  • Displaying public comments, feedback, reviews, and success stories in online public forums. If you object to this display, please email privacy@dataloy.com with your objection.

  • Providing you with video content and measuring how and where videos are viewed.

  • Providing you with support content and measuring how and where content is viewed.

  • Maintaining the security of the Service through log and backup retention.

  • Logging and analyzing errors that occur while you are using the Service.

  • Measuring performance of requests that you make to the Service.

  • Analyzing your usage of the Service.

If you object to this processing of your data, please contact privacy@dataloy.com. If we are unable to honor your objection, we will let you know that we are unable to do so and why.

Dataloy Systems A/S may also share your personal information with its third-party service providers (such as its credit card processors and hosting partners) to provide the necessary hardware, software, networking, storage, and other services we use to operate the Service and maintain a high-quality user experience.

Log files

As is true with most software, Dataloy Systems A/S gathers certain information automatically and stores it in log files. This information includes internet protocol addresses as well as browser, internet service provider, referring/exit pages, operating system, date/time stamp. Occasionally, we may connect personal information to information gathered in our log files, as necessary to improve the Service for individual customers. We take steps to anonymize this data over time. Otherwise, we generally use this information as we would any Usage Data, to analyze trends, administer and maintain the Service, or track usage of various features within the Service.

Cookies

A "cookie" is a small software file stored temporarily on your computer. The main purpose of a cookie is to allow a web server to identify your computer and web browser and then tailor web pages to your preferences. Cookies doesn't include personal information.

You can generally accept or decline the use of cookies through functionality built into your web browser. We obtain consent for placement of non-essential cookies in jurisdictions that require it. To revoke your consent, you should delete the cookies.

If you want to learn more about cookies or how to control or delete them, please visit http://www.aboutcookies.org for detailed guidance. If you require more specific information as to the nature of the cookies utilised in the Service for purposes of fulfilling these obligations, please contact us by email at privacy@dataloy.com.

Web beacons

We may also employ web beacons to help us better manage content in the Service by informing us what content is effective. Web beacons are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of internet users. Unlike cookies, which are stored on a user's computer hard drive, web beacons are embedded invisibly on websites. We tie the information gathered by web beacons to personal information we otherwise collect and use them in our HTML-based emails to learn which emails have been opened by recipients. This allows us to mark in-app notifications as read that you have already received via email and also allows us to gauge the effectiveness of our marketing campaigns as well as to operate and improve the Service. You can opt-out of these emails by following the unsubscribe instructions in the emails.

Credentials

Depending on the Services you use yo may provide us with credentials for your servers or infrastructure. This information is treated specially, and carefully encrypted in a third party service. The third-party does not have access to the information stored in the service.

Other information sharing

In addition to the purposes described above, we disclose personal information to respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. We may also share such information if we believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our End User Agreement or Terms of Service or as otherwise required by law.

Links to other services

The Service might contains links / integrations to other services and web applications that are not owned or controlled by Dataloy Systems A/S. Please be aware that we do not determine and we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you grant access to, or leave the Service and read the terms of service and privacy statements of other websites and web applications linked to the Service. This Policy applies only to information collected by the Service.

Public forums

The Service (including the Dataloy Systems A/S Websites) offers publicly-accessible blogs, community forums, and ideas portals. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog, community forum, or ideas portal, contact us at privacy@dataloy.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why. You may also be asked by third-party ideas portal owners to consent to additional uses of your personal information. Please be aware that consent may allow for the use of your information outside of the Service. Dataloy Systems A/S is not responsible for the privacy practices of third parties where you consent to additional use of your personal information.

Customer testimonials, comments, and reviews

From time to time, we post customer testimonials on the Dataloy Systems A/S Websites which may contain personal information. We obtain the customers' consent to post their names along with their testimonials.

Purposes for using information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services–for example, to set up and maintain your account, host the service, backup and restore the service, or charge you for any of our paid Services;

  • To further develop and improve our Services–for example by adding new features that we think our users will enjoy.

  • To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;

  • To communicate with you, for example through an email, about offers and promotions offered by Dataloy Systems A/S and others we think will be of interest to you, solicit your feedback, or keep you up to date on Dataloy Systems A/S and our products; and

  • To personalize your experience using our Services, target our marketing messages to groups of our users (for example, those who have a particular plan with us or have been our user for a certain length of time), and serve relevant advertisements.

Protection of information

Dataloy Systems A/S is committed to ensuring the security of your personal information. We utilize precautions to protect the confidentiality and security of the personal information within the Service, by employing technological, physical and administrative security safeguards, such as firewalls and other security procedures. For example, when you enter sensitive information (such as login credentials), we may encrypt the transmission of that information using transport layer security technology (TLS). These technologies, procedures, and other measures are used in an effort to ensure that your data is safe, secure, and only available to you and to those you authorized to access your data. However, no internet, email, or other electronic transmission is ever fully secure or error-free, so you should take care in deciding what information you send to us in this way.

Choice

If you are a Dataloy Systems A/S customer and would like to opt-out of getting marketing communications from Dataloy Systems A/S, please email us at privacy@dataloy.com or follow the unsubscribe instructions included in each marketing email. Please note that if you are a paying customer, you cannot opt-out of service and system-generated emails. Requests to opt-out of transfers to our third-party vendors will also be considered, but limitations on data sharing may make it difficult or impossible to provide the Service in this manner.

Correcting and updating your information

Customers may update or change the personal information they have provided Dataloy Systems A/S by logging into the Service and providing such additional information where applicable. If you are our customer and would like to gain access to, or request deletion of information we have collected as "data controllers" or as your “data processor,” please contact us at privacy@dataloy.com.

Data retention

Dataloy Systems A/S will retain personal information we process on behalf of our customers for as long as needed to provide Service to our customers, subject to our compliance with this Policy. We may further retain and use this personal information as necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and for legitimate interest uses.

Changes to the Privacy Policy

We may make material changes to this Policy. We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Service constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Service.

Business transactions

Dataloy Systems A/S may assign or transfer this Policy, your user account, and related information and data including any personal information to any person or entity that acquires all or substantially all of the business, stock or assets of, or is merged with Dataloy Systems A/S

Contact us

If you have questions regarding this Policy or about the privacy practices of Dataloy Systems A/S, please email us at privacy@dataloy.com.