Blog from August, 2017

We have enabled a very helpful feature in our service desk called Organizations. Long story short this is just a way of grouping multiple users together and enabling users within an organization to access each others tickets.

Users within an Organization can:

see their own tickets under My Requests

see requests that are shared within the organization under the name of the organization (the name of the organization in the example below is "Dataloy Systems AS")

see all requests that the user has access to under All Requests

share requests with the organization or keep them private when registering new requests. NB! all new requests are shared by default

share existing requests with your organization or other user/users within the organization

stop sharing the request with organization or users by clicking Remove under the organization or user name

NB! Users will only receive e-mail notifications from their own requests and not from all requests shared within the organization.

Want to enable this feature for your company? Send us a request: Dataloy Service Desk.