Problem
An invoice is posted but no invoice number was automatically generated. Therefore it did not appear on the invoice and still states that the invoice is a "draft" in applicable integrated accounting system and not an actual invoice.
Solution
To generate an invoice number when posting, Post must be clicked, not Skip to Post. The most common reason why an invoice number has not been automatically generated is the incorrect button is selected. If the incorrect button is selected, no invoice number will be generated and the invoice will not be posted as a proper invoice to any integrated accounting system.
To check what was selected:
- Go to the Audit Log and see what was selected.
- If Skip to Post was selected:
- Re-post the invoice using the draft invoice number (click Post!)
- If Post was selected:
- contact Dataloy.
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